At ZomCart, we strive to provide a transparent and reliable shipping experience. This policy outlines our procedures to ensure you know exactly when and how your order will arrive.
1. Shipping Area & Currency
We currently ship all orders within the United States. All prices and shipping costs are listed in USD.
2. Order Processing & Transit Time
To provide the best service, we follow a strict timeline for all orders:
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (Monday – Friday).
- Handling Time (Processing): 1 – 2 Business Days (Monday – Friday).
- Transit Time (Shipping): 3 – 7 Business Days (Monday – Friday).
Total Estimated Delivery Time: 4 – 9 Business Days.
3. Shipping Costs
- Standard Shipping: We charge a Flat Rate of $15.00 for all orders within the United States.
- All shipping charges are clearly displayed at the checkout page before you complete your purchase. There are no hidden or post-purchase fees.
4. Shipping Methods & Carriers
We work with reliable carriers including USPS, UPS, and FedEx to ensure safe delivery. Once your order is dispatched, you will receive a Shipping Confirmation Email with a tracking number to monitor your package in real-time.
5. Address Accuracy
Customers are responsible for providing accurate and complete shipping information (Full Name, Address, ZIP code, and Contact Number). ZomCart is not responsible for lost or misdelivered orders due to incorrect address information provided by the customer.
6. Damaged or Lost Shipments
Please inspect your order upon delivery. If an item arrives damaged or is lost in transit, contact us at support@zomcart.shop within 48 hours. We will work with the carrier to resolve the issue as per our Refund Policy.
7. Contact Information
For any shipping-related inquiries, please reach out to us:
Business Name: ZomCart
Business Address: 3234 S 5th St, Abilene, Texas 79605, USA
Business Email: support@zomcart.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Currency Used: USD
